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ACRL's Diversity Standards Toolkit

Development of Collections, Programs, and Services

Librarians and library staff shall develop collections and provide programs and services that are inclusive of the needs of all persons in the community the library serves.

ACRL's Interpretation of Standard 4

Widespread changes in the linguistic and cultural fabric of library populations, coupled with the increasing sophistication of information technology, both require and make possible new approaches to the development of library collections and the provision of inclusive community-wide services. Upholding a commitment to cultural competence requires ensuring equitable access to collections and library services that is mindful of these changes. 

Librarians and library staff need to learn how to detect and prevent exclusion of diverse constituents from service opportunities and seek to create opportunities for constituents, matching their needs with culturally competent services or adapting services to better meet the culturally unique needs of constituents. Furthermore, they need to foster policies and procedures that help ensure access to collections that reflect varying cultural beliefs. 

For those responsible for the development and management of library collections and/or the provision of library programs and services, this specifically involves:

  • Providing an equitable basis for purchasing materials and providing programs and services.
  • Ensuring that consideration of the needs of historically oppressed, underrepresented, and underserved groups is integral to collection development and management and the provision of programs and services. Regularly assessing the adequacy of existing collections, programs, and services to ensure they are reflective of the diversity of the library’s constituent populations.
  • Regularly reviewing the current and emergent demographic trends for the library’s constituent populations to inform collection development and management and the provision of programs and services.
  • Providing increased accessibility through cataloging by allowing natural language words and advocating for changes in the LOC headings.
  • Creating and advocating for the creation of programs and services that are reflective of the cultural heritage, cultural backgrounds, and social identities of the library’s constituent populations.
  • Including constituents as major stakeholders in decision-making and advisory entities and the planning, development, and evaluation of collections, programs, and services.

ACRL's Standards Selection of Sites Disclosure

To the extent that it is possible, we have selected several national and state resources.  Note that the UAF libraries are not responsible for the content of external websites.  These news feeds are simply a starting point to your implementing of these standards.


Open up the conversation of diversity to your patrons. Involve the community in developing a diverse collection. Opening up a dialouge with the community will aid in the selection of materials.