Librarians and library staff shall be knowledgeable about and skillful in the use and provision of information services available in the community and broader society, and shall be able to make appropriate referrals for their diverse constituencies.
Libraries need to promote cultural competence by supporting the evaluation of culturally competent service delivery models, and by setting standards for cultural competence within these settings. Culturally competent librarians and library staff need to be aware of and vigilant about the dynamics that result from cultural differences and similarities between and among librarians and library staff and constituents. This includes monitoring cultural competence among library employees through such means as supervision, in-service training, performance evaluations, and feedback from constituents.
Librarians and library staff must seek to create relevant and appropriate services for constituents, matching their needs with culturally competent service delivery systems, or adapting services to better meet the culturally unique needs of constituencies. They must develop and promote policies and procedures that help ensure access to services and resources that accommodate varying cultural beliefs. Furthermore, they need to detect and strive to prevent exclusion of diverse constituencies from accessing and using library services.
Direct practitioners, policymakers, or administrators shall:
To the extent that it is possible, we have selected several national and state resources. Note that the UAF libraries are not responsible for the content of external websites. These news feeds are simply a starting point to your implementing of these standards.
Interrupting Oppression Library workers can share examples of times they have witnessed prejudice, stereotyping, or hurtful remarks addressed and defused in interesting, funny, safe, and useful ways.
University of Washington Libraries - UW Bothell/ Cascadia Community College Campus Library
Althea Eannace Lazzaro, MA, MLIS
Research & Instruction / Psychology Librarian
Members of our Diversity Team have made connections with offices and staff members on both of the campuses that we serve who provide spaces for, run programs about, or teach classes about historically marginalized populations. Each member of the team also serves on a committee at the institution, or library level that is related to diversity. By increasing our awareness in this way, we are able to connect students to services, offices, mentors, and other resources that are specifically designed to support their cultural identity.